Outage in Atera
Degraded Performance for Ticket Conversations
Resolved MinorIncident Report
Summary AI Generated
Atera's Helpdesk experienced degraded performance affecting the Ticket Conversations tab, where users encountered blank views or were unable to send replies. The issue lasted approximately 3.2 hours before a fix was implemented and confirmed resolved.
We are aware of an issue affecting the Ticket Conversations tab. Some users may experience a blank view or be unable to send replies. Our team is actively investigating and working to restore full functionality as quickly as possible.
Components affected
Atera HelpdeskTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
26 days ago - at 06/22/2026 07:21AM
This incident has been resolved
MONITORING
26 days ago - at 06/22/2026 04:14AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
26 days ago - at 06/22/2026 04:10AM
We are aware of an issue affecting the Ticket Conversations tab. Some users may experience a blank view or be unable to send replies. Our team is actively investigating and working to restore full functionality as quickly as possible.
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