Outage in Atera
Connection timeouts to app.atera.com
Resolved MinorIncident Report
Summary AI Generated
Some customers experienced connection timeouts when accessing app.atera.com, seeing ERR_TIMED_OUT or ERR_EMPTY_RESPONSE errors due to a third-party issue affecting traffic routed through external vendor firewalls following recent firmware upgrades. The issue was rooted in Cloudflare's infrastructure and impacted customers whose network traffic passed through affected firewalls. Cloudflare implemented a fix, and the incident was fully resolved within 55 minutes.
Some customers are unable to access app.atera.com. Cloudflare has identified a third-party issue affecting traffic that passes through external vendor firewalls after recent firmware upgrades. Affected customers may see:
ERR_TIMED_OUT on standard HTTPS websites
ERR_EMPTY_RESPONSE on non-standard HTTPS ports (e.g., 8443)
Cloudflare advises that this can only be resolved through changes on the customer side, in the firewall software or network configuration. If you’re affected, please check with your firewall vendor or network team.
More details can be found at: https://www.cloudflarestatus.com/incidents/dk2obcyw2aew
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 10/27/2026 03:31PM
This incident has been resolved.
MONITORING
11 days ago - at 10/27/2026 03:23PM
Cloudflare implemented a fix.
More details can be found at: https://www.cloudflarestatus.com/incidents/dk2obcyw2aew
INVESTIGATING
11 days ago - at 10/27/2026 02:39PM
Some customers are unable to access app.atera.com. Cloudflare has identified a third-party issue affecting traffic that passes through external vendor firewalls after recent firmware upgrades. Affected customers may see:
ERR_TIMED_OUT on standard HTTPS websites
ERR_EMPTY_RESPONSE on non-standard HTTPS ports (e.g., 8443)
Cloudflare advises that this can only be resolved through changes on the customer side, in the firewall software or network configuration. If you’re affected, please check with your firewall vendor or network team.
More details can be found at: https://www.cloudflarestatus.com/incidents/dk2obcyw2aew
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