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Outage in Atera

PSA Ticketing page

Resolved Minor
March 09, 2026 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Atera experienced an issue with their PSA ticketing page where some actions within the ticketing interface were not functioning properly, affecting the Helpdesk component. The incident lasted 1.4 hours, during which the team investigated the problem and implemented a fix. The issue was fully resolved after a monitoring period to ensure the fix was effective.

We are currently investigating an issue affecting the PSA ticketing page. Some actions within the ticketing interface may not be functioning as expected. Our team is actively working to identify the cause and restore full functionality.
Components affected
Atera Helpdesk

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/09/2026 03:24PM

This incident has been resolved.

MONITORING about 1 month ago - at 03/09/2026 03:00PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 03/09/2026 02:01PM

We are currently investigating an issue affecting the PSA ticketing page. Some actions within the ticketing interface may not be functioning as expected. Our team is actively working to identify the cause and restore full functionality.

Latest Atera outages

Service Disruption Affecting US Customers - 18 days ago
Intermittent login issues - about 1 month ago
Auth0 Login fail issue - about 2 months ago
Degraded / Slow GUI performance - 2 months ago
Stability issues for EU & UK regions - 3 months ago

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