Outage in Atlassian Access

AdminHub Authentication Policies and Identity Providers sections are slow to load, or not loading at all

Resolved Minor
August 10, 2024 - Started 4 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We're currently investigating an issue that may cause the Authentication Policies, Identity Providers sections, and the new organization creation experience in admin.atlassian.com to load slowly or fail to load. This is not affecting Authentication policies in place, and it's not affecting linked Identity providers either but may prevent customers from modifying/creating new Authentication Policies and creating new organizations in Atlassian Cloud. We will provide more details once we identify the root cause.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/11/2024 04:21AM

The issue has been resolved and the service is operating normally.

MONITORING 4 months ago - at 08/11/2024 01:00AM

We have identified the root cause of the and have mitigated the problem. We are now monitoring closely.

MONITORING 4 months ago - at 08/10/2024 11:55PM

We've currently mitigated the issue and we're monitoring for any related errors.

INVESTIGATING 4 months ago - at 08/10/2024 10:50PM

We're still investigating an issue that may cause the Authentication Policies, Identity Providers sections, and the new organization creation experience in admin.atlassian.com to load slowly or fail to load.

This is not affecting Authentication policies in place, and it's not affecting linked Identity providers either but may prevent customers from modifying/creating new Authentication Policies and creating new organizations in Atlassian Cloud.

INVESTIGATING 4 months ago - at 08/10/2024 09:46PM

We're currently investigating an issue that may cause the Authentication Policies, Identity Providers sections, and the new organization creation experience in admin.atlassian.com to load slowly or fail to load.

This is not affecting Authentication policies in place, and it's not affecting linked Identity providers either but may prevent customers from modifying/creating new Authentication Policies and creating new organizations in Atlassian Cloud. We will provide more details once we identify the root cause.

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