Outage in Atlassian Developer
Some customers received incorrect Time Tracker for Jira Cloud and DC app emails relating to free and trial subscriptions.
Resolved MinorIncident Report
Summary AI Generated
Some customers using the Time Tracker for Jira Cloud and DC app received incorrect email notifications falsely indicating their subscription was converting to a free or trial plan. The issue affected the Notifications component and lasted approximately 50 hours. Atlassian resolved the incident by sending corrective communications to all impacted customers, with no action required from those affected.
We are aware that some customers that are using the Time Tracker for Jira Cloud and DC app were incorrectly notified about the app converting to a free or a trial subscription.
Our team is investigating this issue with urgency, and we are taking steps to ensure that impacted customers will be informed.
There is no action required from those customers that have incorrectly received these emails. We apologize for any inconvenience this may have caused.
Components affected
Atlassian Developer NotificationsTrusted by 1,000+ teams
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RESOLVED
about 1 month ago - at 07/02/2026 04:43AM
All customers that had previously received the incorrect notifications about the Time Tracker for Jira Cloud and DC app should have received corrective communications at this time.
We are now resolving this issue.
INVESTIGATING
about 1 month ago - at 06/30/2026 02:45AM
We are aware that some customers that are using the Time Tracker for Jira Cloud and DC app were incorrectly notified about the app converting to a free or a trial subscription.
Our team is investigating this issue with urgency, and we are taking steps to ensure that impacted customers will be informed.
There is no action required from those customers that have incorrectly received these emails. We apologize for any inconvenience this may have caused.
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