Outage in Authorize.net
Sandbox Account Creation - Service Disruption
Resolved MinorIncident Report
Summary AI Generated
Authorize.net experienced a service disruption affecting the Sandbox Account creation process that lasted 11.4 hours from April 7, 2026 at 3:19 PM GMT to April 8, 2026 at 1:40 PM GMT. Users were unable to create new sandbox accounts during this period, impacting developers and merchants trying to set up testing environments. The issue has been fully resolved and Authorize.net is conducting an internal review to prevent future occurrences.
Authorize.net is aware of an issue that is currently affecting the Sandbox Account creation process.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues while creating Sandbox Account.
Reported Start Time: 3:19 PM GMT on 7 April 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC249388484
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 04/08/2026 02:40PM
The issue affecting the Sandbox Account creation process has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 7 April 2026 15:19 GMT
Reported End Time: 8 April 2026 13:40 GMT
Impact: Customers are now able to use the Sandbox Account creation process as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC249388484
INVESTIGATING
7 days ago - at 04/08/2026 04:14AM
We continue to investigate the cause and working urgently to resolve the issue that is currently affecting the Sandbox Account creation process.
Impact: Users may experience issues while creating Sandbox Account.
Reported Start Time: 3:19 PM GMT on 7 April 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC249388484
INVESTIGATING
7 days ago - at 04/08/2026 03:14AM
Authorize.net is aware of an issue that is currently affecting the Sandbox Account creation process.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues while creating Sandbox Account.
Reported Start Time: 3:19 PM GMT on 7 April 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC249388484
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