Outage in Authorize.net
Webhooks Payment Event
Resolved MinorIncident Report
Summary AI Generated
Authorize.net experienced an issue affecting webhook payment event notifications where critical transaction details including response codes, amounts, and transaction IDs were missing from some webhook notifications sent to merchants. The incident lasted 4.3 hours from April 7th at 20:00 GMT to April 8th at 18:22 GMT. The issue was identified, mitigated, and fully resolved with webhook notifications returning to normal processing.
Authorize.net is aware of an issue that is currently affecting some Transaction Details on Webhooks Payment Event where certain details are missing.
We were able to reproduce the issue and confirmed that the missing fields are as follows:
1. Correct response code
2. Amount
3. Transaction ID
We are investigating the cause and working urgently to resolve the issue.
Impact: merchant may notice that certain details are missing from webhook notifications.
Reported Start Time: 8 April 2026 00:51 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC24951045
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 04/08/2026 07:20PM
The issue affecting some Transaction Details on Webhooks Payment Event has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 7 April 2026 at 20:00 GMT
Reported End Time: 8 April 2026 at 18:22 GMT
Impact: Webhook notifications are processing as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC24951045
IDENTIFIED
6 days ago - at 04/08/2026 05:25PM
We have identified the issue affecting some Transaction Details on Webhooks Payment Event where certain details are missing.
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Merchants may notice that certain details are missing from webhook notifications.
Reported Start Time: 8 April 2026 00:51 GMT
Next Update: When current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC24951045
INVESTIGATING
6 days ago - at 04/08/2026 03:03PM
Authorize.net is aware of an issue that is currently affecting some Transaction Details on Webhooks Payment Event where certain details are missing.
We were able to reproduce the issue and confirmed that the missing fields are as follows:
1. Correct response code
2. Amount
3. Transaction ID
We are investigating the cause and working urgently to resolve the issue.
Impact: merchant may notice that certain details are missing from webhook notifications.
Reported Start Time: 8 April 2026 00:51 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #:INC24951045
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