Outage in Autodesk

Multiple Autodesk Products and Services

Resolved Major
May 16, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating a service disruption caused by a third-party service provider that is affecting multiple Autodesk Products and Services. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Components affected
Autodesk * System Maintenance* Autodesk A360 Autodesk A360 Mobile Autodesk ACC Admin Console Autodesk ACC Admin Console (Europe) Autodesk ACC AutoSpecs Autodesk APS - Data Exchange Autodesk APS - Data Management Autodesk APS - Design Automation Autodesk APS - Developer Portal Autodesk APS - Model Derivative Autodesk APS - Webhooks Autodesk AutoCAD Online Services Autodesk AutoCAD Web Autodesk App Store Autodesk BIM Collaborate Autodesk BIM Collaborate (Europe) Autodesk Build Autodesk Build (Europe) Autodesk Construction Cloud Data Connector Autodesk Construction Cloud Data Connector (Europe) Autodesk Docs Autodesk Docs (Europe) Autodesk Drive Autodesk Takeoff Autodesk Takeoff (Europe) Autodesk Tandem™ Autodesk AVA Autodesk BIM 360 Account Administration Autodesk BIM 360 Account Administration (Europe) Autodesk BIM 360 Cost Management Autodesk BIM 360 Cost Management (Europe) Autodesk BIM 360 Design Collaboration Autodesk BIM 360 Design Collaboration (Europe) Autodesk BIM 360 Docs Autodesk BIM 360 Docs (Europe) Autodesk BIM 360 Field Autodesk BIM 360 Field (Europe) Autodesk BIM 360 Field Management Autodesk BIM 360 Field Management (Europe) Autodesk BIM 360 Insight Autodesk BIM 360 Insight (Europe) Autodesk BIM 360 Glue Autodesk BIM 360 Glue (Europe) Autodesk BIM 360 Model Coordination Autodesk BIM 360 Model Coordination (Europe) Autodesk BIM 360 Ops Autodesk BIM 360 Plan Autodesk BIM 360 Project Home Autodesk BIM 360 Project Home (Europe) Autodesk BIM 360 Project Management Autodesk BIM 360 Project Management (Europe) Autodesk BIM 360 Reporting Autodesk BIM 360 Reporting (Europe) Autodesk BIM 360 Team Mobile Autodesk BuildingConnected Autodesk CER v2 services Autodesk Character Generator Autodesk Civil 3D Online Services Autodesk Cloud Rendering Autodesk Collaboration for AutoCAD Plant 3D Autodesk Collaboration for AutoCAD Plant 3D (Europe) Autodesk Digital Workplace Autodesk Dynamo Machine Learning Autodesk Dynamo Package Manager Autodesk FormIt Autodesk Fusion 360 Autodesk Fusion 360 Manage Autodesk Fusion 360 Mobile Autodesk Fusion HQ Autodesk Fusion Online Autodesk Fusion Team / BIM 360 Team Autodesk Generative Design Autodesk InfraWorks Autodesk Instructables Autodesk Library.io Autodesk Licensing & Entitlement Autodesk My Profile and Settings Autodesk Plant Collaboration Services (based on BIM 360 Team) Autodesk Pype AutoSpecs Autodesk Pype Closeout Autodesk Pype Ebinder Autodesk Pype Smartplans Autodesk ReCap Services Autodesk Revit Cloud Model Upgrade Autodesk Revit Cloud Worksharing / Cloud Models Autodesk Revit Cloud Worksharing / Cloud Models (Europe) Autodesk Tinkercad Autodesk Upchain Autodesk Vault Gateway

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/17/2024 01:24AM

All services have returned to normal operation. Thank you for your patience and understanding as we worked to resolve this issue.

IDENTIFIED over 1 year ago - at 05/17/2024 12:47AM

We have identified the cause of the service disruption affecting multiple Autodesk Products and Services. All Autodesk users are seeing intermittent authentication failures. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED over 1 year ago - at 05/17/2024 12:46AM

We have identified the cause of the service disruption affecting multiple Autodesk Products and Services. All Autodesk users are seeing intermittent authentication failures. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED over 1 year ago - at 05/17/2024 12:07AM

We have identified the cause of the service disruption affecting multiple Autodesk Products and Services. All Autodesk users are seeing intermittent authentication failures. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING over 1 year ago - at 05/16/2024 11:53PM

We are investigating a service disruption caused by a third-party service provider that is affecting multiple Autodesk Products and Services. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING over 1 year ago - at 05/16/2024 11:48PM

We are investigating a service disruption caused by a third-party service provider that is affecting multiple Autodesk Products and Services. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Latest Autodesk outages

BIM 360 Field Management - 3 days ago
Autodesk Takeoff - 8 days ago
Autodesk Build - 9 days ago
ACC Cost Management - 12 days ago
Autodesk App Store - 12 days ago

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