Outage in Autodesk

Multiple Autodesk Products and Services

Resolved Major
May 16, 2024 - Started 7 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating a service disruption caused by a third-party service provider that is affecting multiple Autodesk Products and Services. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Components affected
Autodesk BIM 360 Project Management (Europe) Autodesk Construction Cloud Data Connector (Europe) Autodesk Dynamo Machine Learning Autodesk Dynamo Package Manager Autodesk Fusion 360 Manage Autodesk BIM 360 Cost Management (Europe) Autodesk Digital Workplace Autodesk BIM 360 Design Collaboration (Europe) Autodesk Collaboration for AutoCAD Plant 3D Autodesk BIM 360 Plan Autodesk BIM 360 Field Autodesk Tinkercad Autodesk Revit Cloud Model Upgrade Autodesk BIM 360 Project Management Autodesk Collaboration for AutoCAD Plant 3D (Europe) Autodesk Civil 3D Online Services Autodesk Tandem™ Autodesk BIM 360 Reporting Autodesk BIM 360 Field Management Autodesk Character Generator Autodesk BIM 360 Docs Autodesk Drive Autodesk Takeoff (Europe) Autodesk BIM Collaborate (Europe) Autodesk Pype Closeout Autodesk Pype Smartplans Autodesk Fusion 360 Mobile Autodesk Fusion Online Autodesk Fusion Team / BIM 360 Team Autodesk Build Autodesk Build (Europe) Autodesk BIM 360 Glue Autodesk Docs Autodesk Construction Cloud Data Connector Autodesk Revit Cloud Worksharing / Cloud Models Autodesk BIM 360 Docs (Europe) Autodesk Fusion HQ Autodesk Cloud Rendering Autodesk Generative Design Autodesk Upchain Autodesk BIM 360 Reporting (Europe) Autodesk BuildingConnected Autodesk BIM 360 Insight (Europe) Autodesk BIM 360 Cost Management Autodesk APS - Webhooks Autodesk Takeoff Autodesk AutoCAD Web Autodesk App Store Autodesk BIM Collaborate Autodesk FormIt Autodesk Pype Ebinder Autodesk BIM 360 Project Home Autodesk My Profile and Settings Autodesk InfraWorks Autodesk BIM 360 Account Administration Autodesk Docs (Europe) Autodesk Fusion 360 Autodesk Plant Collaboration Services (based on BIM 360 Team) Autodesk BIM 360 Design Collaboration Autodesk A360 Mobile Autodesk ACC Admin Console Autodesk BIM 360 Account Administration (Europe) Autodesk CER v2 services Autodesk BIM 360 Team Mobile Autodesk BIM 360 Field Management (Europe) Autodesk BIM 360 Field (Europe) Autodesk BIM 360 Insight Autodesk ReCap Services Autodesk Licensing & Entitlement Autodesk Vault Gateway Autodesk BIM 360 Glue (Europe) Autodesk Revit Cloud Worksharing / Cloud Models (Europe) Autodesk BIM 360 Project Home (Europe) Autodesk Instructables Autodesk Library.io Autodesk Pype AutoSpecs Autodesk * System Maintenance* Autodesk AutoCAD Online Services Autodesk ACC Admin Console (Europe) Autodesk A360 Autodesk BIM 360 Model Coordination Autodesk BIM 360 Model Coordination (Europe) Autodesk BIM 360 Ops Autodesk ACC AutoSpecs Autodesk APS - Data Exchange Autodesk APS - Data Management Autodesk APS - Design Automation Autodesk APS - Developer Portal Autodesk APS - Model Derivative Autodesk AVA
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/17/2024 01:24AM

All services have returned to normal operation. Thank you for your patience and understanding as we worked to resolve this issue.

IDENTIFIED 7 months ago - at 05/17/2024 12:47AM

We have identified the cause of the service disruption affecting multiple Autodesk Products and Services. All Autodesk users are seeing intermittent authentication failures. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED 7 months ago - at 05/17/2024 12:46AM

We have identified the cause of the service disruption affecting multiple Autodesk Products and Services. All Autodesk users are seeing intermittent authentication failures. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED 7 months ago - at 05/17/2024 12:07AM

We have identified the cause of the service disruption affecting multiple Autodesk Products and Services. All Autodesk users are seeing intermittent authentication failures. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 7 months ago - at 05/16/2024 11:53PM

We are investigating a service disruption caused by a third-party service provider that is affecting multiple Autodesk Products and Services. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 7 months ago - at 05/16/2024 11:48PM

We are investigating a service disruption caused by a third-party service provider that is affecting multiple Autodesk Products and Services. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Latest Autodesk outages

ACC Admin Console - 4 days ago
APS - Model Derivative - 5 days ago
ACC Admin Console - 6 days ago

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