Outage in Autodesk

Autodesk Build | PlanGrid | PlanGrid Admin Console (US region)

Resolved Major
September 22, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating an issue where customers are unable to load forms in Autodesk Build in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Components affected
Autodesk Build

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/22/2025 04:44PM

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

INVESTIGATING about 1 month ago - at 09/22/2025 04:02PM

We are continuing to investigate an issue where customers are experiencing delays while loading forms in Autodesk Build and accessing PlanGrid and PlanGrid Admin Console in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING about 1 month ago - at 09/22/2025 02:53PM

We are continuing to investigate an issue where customers are unable to load forms in Autodesk Build and unable to access PlanGrid and PlanGrid Admin Console in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING about 1 month ago - at 09/22/2025 02:31PM

We are continuing to investigate an issue where customers are unable to load forms in Autodesk Build and PlanGrid in the US region. We subsequently determined that this issue is also affecting PlanGrid Admin Console. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING about 1 month ago - at 09/22/2025 02:17PM

We are continuing to investigate an issue where customers are unable to load forms in Autodesk Build in the US region. We subsequently determined that this issue is also affecting PlanGrid. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING about 1 month ago - at 09/22/2025 02:10PM

We are investigating an issue where customers are unable to load forms in Autodesk Build in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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