Outage in Autodesk
Autodesk Support
Resolved MinorIncident Report
Summary AI Generated
Autodesk Support experienced a connection issue where customers could successfully open chat sessions but were unable to connect with specialists, leaving both parties waiting in limbo. The problem affected the Autodesk Assistant's ability to properly route customers to support specialists despite the chat interface functioning normally. The issue was identified and resolved after 2.6 hours, restoring normal chat connectivity between customers and support staff.
We are investigating reports where customers are unable to connect with a specialist in the Autodesk Assistant, despite successfully opening chat sessions, leaving both customers and specialists waiting while the system fails to connect them. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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Latest Updates ( sorted recent to last )
RESOLVED
24 minutes ago - at 04/22/2026 11:15PM
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
IDENTIFIED
about 1 hour ago - at 04/22/2026 10:41PM
We have identified the cause of the issue where customers are unable to connect with a specialist in the Autodesk Support, despite successfully opening chat sessions, leaving both customers and specialists waiting while the system fails to connect them. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
INVESTIGATING
about 2 hours ago - at 04/22/2026 09:45PM
We are continuing to investigate reports where customers are unable to connect with a specialist in the Autodesk Support, despite successfully opening chat sessions, leaving both customers and specialists waiting while the system fails to connect them. We will provide an update within 60 minutes or sooner if we have more information to share.
INVESTIGATING
about 3 hours ago - at 04/22/2026 08:43PM
We are investigating reports where customers are unable to connect with a specialist in the Autodesk Assistant, despite successfully opening chat sessions, leaving both customers and specialists waiting while the system fails to connect them. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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