Autodesk Support

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Microsoft 365 services continue to recover, but some users may still experience intermittent issues with Outlook and email. As a result, new support cases submitted via email and email responses to existing cases may be delayed in reaching Autodesk. Emails sent from Autodesk Support to customers remain unaffected. To avoid delays, please use chat or Autodesk Assistant to create a new case. To respond to an existing case, please add your comments directly in the Account account. We will share another update within 2 hours, or sooner as new information becomes available.

Microsoft 365 services continue to recover, but some users may still experience intermittent issues with Outlook and email. As a result, new support cases submitted via email and email responses to existing cases may be delayed in reaching Autodesk. Emails sent from Autodesk Support to customers remain unaffected. To avoid delays, please use chat or Autodesk Assistant to create a new case. To respond to an existing case, please add your comments directly in the Autodesk account.We will share another update within 2 hours, or sooner as new information becomes available.

We are aware of an ongoing Microsoft service outage affecting Autodesk Support. New case requests submitted by email and email replies from customers to existing cases would be delayed reaching Autodesk. Emails sent by Autodesk Support to customers are unaffected. As a workaround, please use chat or Autodesk Assistant to create a new case. To respond to an existing case, please add comments to the case in the Autodesk account. We will provide an update within 2 hours or sooner if we have more information to share regarding the Microsoft service degradation.

We are aware of an ongoing Microsoft service outage affecting Autodesk Support. New case requests submitted by email and email replies from customers to existing cases would be delayed reaching Autodesk. Emails sent by Autodesk Support to customers are unaffected. As a workaround, please use chat or Autodesk Assistant to create a new case. To respond to an existing case, please add comments to the case in the Autodesk account. We will provide an update within 2 hours or sooner if we have more information to share regarding the Microsoft service degradation.

We are aware of an ongoing Microsoft service outage affecting Autodesk Support. New case requests submitted by email and email replies from customers to existing cases would be delayed reaching Autodesk. Emails sent by Autodesk Support to customers are unaffected. As a workaround, please use chat or Autodesk Assistant to create a new case. To respond to an existing case, please add comments to the case in the Autodesk account. We will provide an update within 2 hours or sooner if we have more information to share regarding the Microsoft service degradation.

We are aware of an ongoing Microsoft service outage affecting Autodesk Support. New case requests submitted by email and email replies from customers to existing cases would be delayed reaching Autodesk. Emails sent by Autodesk Support to customers are unaffected. As an alternative, please use chat or Autodesk Assistant to create a new case. To respond to an existing case, please add comments to the case in the Autodesk account. We are actively working to resolve the issue and will provide an update within 60 minutes or sooner if more information becomes available.