Outage in Autodesk
Multiple Autodesk Products
Resolved MinorIncident Report
Summary AI Generated
A Microsoft service degradation caused intermittent login failures across a wide range of Autodesk products for approximately 2.6 hours, affecting customers using "Sign in with Microsoft" or Microsoft email accounts for One-Time Password (OTP) delivery. Users were unable to access tools including Autodesk Docs, BIM 360, AutoCAD Online, Fusion 360, BuildingConnected, and many others across both standard and European regions. As a workaround, customers could sign in using their email address and password or a saved backup/recovery code, with all other sign-in methods remaining unaffected.
We are aware of a service disruption caused by a third-party service provider, Microsoft, that is impacting customers who use Microsoft services to access Autodesk products and services. Customers using the "Sign in with Microsoft" option may experience intermittent login failures and may be unable to complete sign-in. Customers with Microsoft email accounts may also be unable to log in because they are not receiving a One-Time Password (OTP). As a workaround, customers can sign in with their email address and password. Customers who previously saved a backup/recovery code can use that code to log in. Other sign-in methods are not affected. We will provide an update within 120 minutes, or sooner if we have more information to share regarding the Microsoft service degradation.
Components affected
Autodesk Docs Autodesk APS - Data Management Autodesk BIM 360 Docs (Europe) Autodesk Build Autodesk BIM 360 Design Collaboration Autodesk BIM 360 Insight Autodesk BIM 360 Insight (Europe) Autodesk BIM 360 Project Management Autodesk AutoCAD Online Services Autodesk ACC Admin Console (Europe) Autodesk BIM 360 Model Coordination Autodesk ACC AutoSpecs Autodesk APS - Data Exchange Autodesk App Store Autodesk BIM Collaborate (Europe) Autodesk Takeoff Autodesk Docs (Europe) Autodesk Build (Europe) Autodesk BIM 360 Field (Europe) Autodesk BIM 360 Field Management Autodesk BIM 360 Glue (Europe) Autodesk Generative Design Autodesk Cloud Rendering Autodesk Pype AutoSpecs Autodesk BIM 360 Account Administration (Europe) Autodesk BIM 360 Design Collaboration (Europe) Autodesk Fusion Online Autodesk BIM 360 Project Management (Europe) Autodesk Fusion 360 Mobile Autodesk BuildingConnected Autodesk BIM 360 Glue Autodesk Drive Autodesk BIM 360 Account Administration Autodesk InfraWorks Autodesk BIM Collaborate Autodesk Takeoff (Europe) Autodesk BIM 360 Docs Autodesk BIM 360 Model Coordination (Europe) Autodesk BIM 360 Field Management (Europe) Autodesk ReCap Services Autodesk APS - Design Automation Autodesk Collaboration for AutoCAD Plant 3D Autodesk Collaboration for AutoCAD Plant 3D (Europe) Autodesk Dynamo Package Manager Autodesk FormIt Autodesk Fusion 360 Manage Autodesk Revit Cloud Model Upgrade Autodesk Revit Cloud Worksharing / Cloud Models Autodesk Revit Cloud Worksharing / Cloud Models (Europe) Autodesk ACC Admin Console Autodesk BIM 360 FieldTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 23 hours ago - at 11/13/2026 03:39PM
We are aware of a service disruption caused by a third-party service provider, Microsoft, that is impacting customers who use Microsoft services to access Autodesk products and services. Customers using the "Sign in with Microsoft" option may experience intermittent login failures and may be unable to complete sign-in. Customers with Microsoft email accounts may also be unable to log in because they are not receiving a One-Time Password (OTP). As a workaround, customers can sign in with their email address and password. Customers who previously saved a backup/recovery code can use that code to log in. Other sign-in methods are not affected. We will provide an update within 120 minutes, or sooner if we have more information to share regarding the Microsoft service degradation.
INVESTIGATING
1 day ago - at 11/13/2026 01:53PM
We are aware of a service disruption caused by a third-party service provider, Microsoft, that is impacting customers who use Microsoft services to access Autodesk products and services. Customers using the "Sign in with Microsoft" option may experience intermittent login failures and may be unable to complete sign-in. Customers with Microsoft email accounts may also be unable to log in because they are not receiving a One-Time Password (OTP). As a workaround, customers can sign in with their email address and password. Customers who previously saved a backup/recovery code can use that code to log in. Other sign-in methods are not affected. We will provide an update within 120 minutes, or sooner if we have more information to share regarding the Microsoft service degradation.
Latest Autodesk outages
Fusion | Fusion Manage | Fusion Online | Fusion Team - about 21 hours ago
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