Outage in Auvik Networks

Service Disruption - Delay in processing TrafficInsights data in US4 cluster

Resolved Minor

November 06, 2023 - Started over 2 years ago - Lasted about 20 hours
Official incident page

Incident Report

We’re experiencing disruption to TrafficInsights data processing us US4. We will continue to provide updates as they become available.

Components affected

Auvik Networks Auvik TrafficInsights

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 11/07/2023 10:41AM

The resolution for disruption to Traffic Insights data processing in US4 has been implemented. The source of the disruption has been resolved, and services have been fully restored, and Traffic Insights data is flowing normally.

A Root Cause Analysis (RCA) will follow after a full review has been completed.

MONITORING over 2 years ago - at 11/06/2023 05:50PM

We’ve identified the source of the service disruption in TrafficInsights data processing in the US4 cluster and are monitoring the situation. The Traffic Insights data is catching up to the current flow. The time for Traffic Insights data to become current is projected somewhere around 03:00 Nov 7 UTC. Updates will follow.

IDENTIFIED over 2 years ago - at 11/06/2023 04:00PM

We’ve identified the source of the service disruption with TrafficInsights data processing in US4. We are working to restore service as quickly as possible.

INVESTIGATING over 2 years ago - at 11/06/2023 03:15PM

We continue investigating the disruption of Traffic Insights data with clients in the US4 cluster. We will continue to provide updates as they become available.

INVESTIGATING over 2 years ago - at 11/06/2023 02:41PM

We’re experiencing disruption to TrafficInsights data processing us US4. We will continue to provide updates as they become available.

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