Service Disruption - Clients on the US4 cluster are receiving 500 errors when trying to access their sites

The disruption of client sites on the US4 cluster, receiving 500 errors when they tried to access their sites, has been resolved. Services have been restored. There are a few large client sites still verifying that should resolve shortly.

A Root Cause Analysis (RCA) will follow after a full review.

We’ve identified the source of the service disruption with sites on the US4 cluster. We have performed an emergency cluster restart and are monitoring the situation. Sites on the cluster are recovering, and we anticipate all sites will be up and running by 14:00 UTC.
We’ll keep you posted on a resolution.

We’re experiencing disruption with client sites on the US4 Cluster. When they try to access their sites, they receive 500 errors.

Auvik requires an emergency cluster restart of the US4. This action will take a half-hour. Tenants on the US4 cluster are expected to start recovering after the restart. All sites are to be fully functional after 1.5 hours from the restart

We’re experiencing disruption with client sites on the US4 Cluster. When they try to access their sites, they receive 500 errors. We will continue to provide updates as they become available.