Outage in Calix

Partial Outage: [Calix Cloud] Calix systems are unable to connect to Calix Telemetry Service.

Resolved Major

January 17, 2024 - Started over 2 years ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating issues with Calix CPEs being unable to connect to Calix Telemetry Service. If Calix CPE is in a Degraded state due to Calix Telemetry Service, it will affect features depending on this platform. For further details and updates on this issue, please see the following Community post: https://community.calix.com/s/feed/0D54u0000AFqpYICQZ

Components affected

Calix Support Cloud (calixcloud.calix.com) Calix Deployment Cloud Calix CommandIQ

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 01/18/2024 03:22PM

This incident has been resolved.

MONITORING over 2 years ago - at 01/18/2024 02:11PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 01/17/2024 08:56PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 01/17/2024 03:43PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 01/17/2024 02:20PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 01/17/2024 01:49PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 01/17/2024 01:17PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 01/17/2024 11:32AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 01/17/2024 09:25AM

We are currently investigating issues with Calix CPEs being unable to connect to Calix Telemetry Service.
If Calix CPE is in a Degraded state due to Calix Telemetry Service, it will affect features depending on this platform.

For further details and updates on this issue, please see the following Community post:

https://community.calix.com/s/feed/0D54u0000AFqpYICQZ

Latest Calix outages

Cloud Incident CI-24-35: Product Outage: Calix Cloud >> Cloud Access - 7 months ago

Product Disruption: Calix Service Cloud >> Subscriber Turn up and Troubleshooting (TR-069) - 8 months ago

Product Disruption: Calix Service Cloud >> Telemetry Connection - 9 months ago

Product Disruption: Calix Service Cloud >> Subscriber Landing Page - 9 months ago

Platform Outage: US Calix Cloud - 10 months ago

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