What is Calix CommandIQ current status?

Calix CommandIQ is currently operational. You can check Calix CommandIQ status and current incidents and outages on the top of the page. The status is updated in almost real-time, and you can see the issues affecting customers.

Is Calix CommandIQ down today?

Calix CommandIQ was not down today according to the official status page. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the Calix status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest Calix CommandIQ outages, issues and problems' at the top of the page.

When was the last Calix CommandIQ outage?

Calix CommandIQ last outage was on November 05, 2024 with the title "Product Disruption: Calix Service Cloud >> Telemetry Connection"

How to monitor or check Calix CommandIQ status?

You can use IsDown service or go to Calix official status page. Some accounts also use Twitter to communicate the status.

How can I be notified when Calix CommandIQ is having issues?

You can create an account in IsDown and monitor multiple services or subscribe for updates on the official status page. IsDown will send you a notification in real-time when Calix CommandIQ has issues. Calix official status page might also offer notification options such as email, SMS, or Slack.

Is Calix CommandIQ Down? Check Calix CommandIQ status and current outages

Calix CommandIQ user-reported issues in the last 24 hours

This chart displays the number of user-reported Calix CommandIQ problems over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.

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Calix CommandIQ outage history

IsDown has tracked 19 incidents for Calix CommandIQ since started monitoring Calix downtimes in February 2022. We are also collecting data from 4000+ services, and normalize the data to give you a clear picture of the impact of the outage.

Nov 05 2024

Product Disruption: Calix Service Cloud >> Telemetry Connection

6 months ago · lasted about 2 hours

We are currently investigating reports of issues with Telemetry Connection in Calix Service Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.cal...
May 31 2024

Product Disruption: Product Disruption: Calix Service Cloud >> Telemetry Connection

11 months ago · lasted about 2 hours

We are currently investigating reports of issues with Telemetry Connections in Calix Service Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.c...
Jan 25 2024

Major Outage: [Calix Cloud] Calix systems are unable to connect to Calix Telemetry Service.

over 1 year ago · lasted about 5 hours

We are currently investigating issues with Calix CPEs being unable to connect to Calix Telemetry Service. If Calix CPE is in a Degraded state due to Calix Telemetry Service, it will affect features depending on this platform. For further details ...
Jan 17 2024

Partial Outage: [Calix Cloud] Calix systems are unable to connect to Calix Telemetry Service.

over 1 year ago · lasted 1 day

We are currently investigating issues with Calix CPEs being unable to connect to Calix Telemetry Service. If Calix CPE is in a Degraded state due to Calix Telemetry Service, it will affect features depending on this platform. For further details ...
Dec 16 2023

Partial Outage: [Calix Cloud] Calix systems are unable to connect to Calix Telemetry Service.

over 1 year ago · lasted about 2 hours

We are currently investigating issues with Calix CPEs being unable to connect to Calix Telemetry Service. If Calix CPE is in a Degraded state due to Calix Telemetry Service, it will affect features depending on this platform. For further details ...
Feb 2022 ...

IsDown started monitoring Calix status

We've tracked and collected 19 incidents for Calix CommandIQ since started monitoring Calix status

Latest user comments about Calix CommandIQ issues

E

Ethan

21 days ago

App is unable to connect at this time.
A

Angie

21 days ago

My app will not work. Says to try again later. I’ve tried several times.
C

Cristin

23 days ago

Disconnected ( just the app) WiFi is working
J

Jane

3 months ago

App closes before I can use it.
C

Chris

3 months ago

CommandIQ app will not open up all the way. So my devices that I have on service block cannot connect because the service blocking can only be done on the app. For some reason logging into the router it’s unavailable.
K

Kathleen

4 months ago

Says my router is disconnected but it’s not. My internet is working fine but the app says no internet
A

Annie

5 months ago

App keeps shutting down on start up

Calix CommandIQ outages in the last 30 days

Number of Incidents

0 issues

Last incident

186 days ago

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Having problems with Calix CommandIQ? What can you do?

First, stay calm.
- We know it's stressful when Calix CommandIQ is down, but running around is not going to fix it.
- Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.
Make a quick evaluation of the impact of the Calix CommandIQ outage
- Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
- Did Calix CommandIQ already acknowledge the issue? And published a status update? (You can find it in the top of the page or in Calix CommandIQ status page)
- If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.
Communicate with your team and users quickly
- If Calix CommandIQ is having problems and impacting your business, it's important to keep your team and users informed.
- Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
- If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.
Understand the root cause
- After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
- Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.
Is there any mitigation for the issue?
- Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
- Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.
Did Calix CommandIQ recover?
- Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.
Post-incident analysis
- Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
- Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
- Vendors usually publish post-mortem analysis reports, so keep an eye on their social media channels and website for more information.
Prepare for the next incident, because it will happen again
- Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
- Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by aggregating and monitoring all dependencies status and alerting you if they are having issues. Create status pages to communicate with your team and users.
- For a complete overview of all Calix services, visit the Calix Status Page on IsDown

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Want to be informed about Calix status changes?

IsDown offers an easy way to monitor Calix with maximum flexibility

Major Outages Notifications

IsDown monitors CommandIQ for major outages. A major outage is when CommandIQ experiences a critical issue that severely affects one or more services/regions. When Calix marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Calix status page for minor outages. A minor outage is when CommandIQ experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Calix status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

Calix publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors Calix and all their 25 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

Calix and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.