Outage in Banked

EU Payments Issue

Resolved Major
April 16, 2024 - Started about 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently investigating an issue with EU payments in our checkout
Components affected
Banked Checkout
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 04/16/2024 07:02PM

This incident is now resolved.

MONITORING about 1 year ago - at 04/16/2024 06:36PM

A fix has been implemented by our downstream provider and we are continuing to monitor.

IDENTIFIED about 1 year ago - at 04/16/2024 03:53PM

The third party provider has identified a fix and are working on rolling it out now. They estimate this will take one hour.

IDENTIFIED about 1 year ago - at 04/16/2024 02:09PM

We are continuing to work with the downstream provider on this issue, and will update once we have more information. The current impact to customers would be an error in the checkout when attempting to select a bank.

IDENTIFIED about 1 year ago - at 04/16/2024 01:18PM

The issue has been identified as an outage with a downstream third party provider. We are in contact with the provider and will update as soon as we have more information.

INVESTIGATING about 1 year ago - at 04/16/2024 01:15PM

We are currently investigating an issue with EU payments in our checkout

Latest Banked outages

EU Payments Issue - 12 months ago
EU payments issue - about 1 year ago
Issue with checkout completion - about 1 year ago
Webhooks performance degradation - over 1 year ago
payments service degradation - over 1 year ago

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