Outage in Banked

EU Payments Issue

Resolved Major
April 16, 2024 - Started over 1 year ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating an issue with EU payments in our checkout
Components affected
Banked Checkout
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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/16/2024 07:02PM

This incident is now resolved.

MONITORING over 1 year ago - at 04/16/2024 06:36PM

A fix has been implemented by our downstream provider and we are continuing to monitor.

IDENTIFIED over 1 year ago - at 04/16/2024 03:53PM

The third party provider has identified a fix and are working on rolling it out now. They estimate this will take one hour.

IDENTIFIED over 1 year ago - at 04/16/2024 02:09PM

We are continuing to work with the downstream provider on this issue, and will update once we have more information. The current impact to customers would be an error in the checkout when attempting to select a bank.

IDENTIFIED over 1 year ago - at 04/16/2024 01:18PM

The issue has been identified as an outage with a downstream third party provider. We are in contact with the provider and will update as soon as we have more information.

INVESTIGATING over 1 year ago - at 04/16/2024 01:15PM

We are currently investigating an issue with EU payments in our checkout

Latest Banked outages

AU Payments and Mandates service degradation - about 16 hours ago
Issue related to reuse of idempotency key - 3 months ago
service degradation - Increased Latency - 4 months ago
QR Handoff Issues - 4 months ago
EU Payments Issue - over 1 year ago

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