Outage in Barracuda Networks

Mail delivery impacted for customers using Advanced Threat Protection with Email Gateway Defense (previously ESS)

Resolved Minor
June 06, 2022 - Started about 3 years ago - Lasted 2 days
Official incident page

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Outage Details

Around 7:30 AM UTC on 6th June, ATP service began to experience processing issues causing emails with attachments to be quarantined. The processing issue has been resolved as of 10:30 AM UTC. These unprocessed emails were quarantined and will be in "Scan Inconclusive" status. We are investigating ways to resolve these impacted emails.
Components affected
Barracuda Networks Mail Delivery
Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 06/08/2022 04:36PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 3 years ago - at 06/06/2022 03:52PM

Around 7:30 AM UTC on 6th June, ATP service began to experience processing issues causing emails with attachments to be quarantined. The processing issue has been resolved as of 10:30 AM UTC. These unprocessed emails were quarantined and will be in "Scan Inconclusive" status. We are investigating ways to resolve these impacted emails.

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