Outage in Barracuda Networks

Advance Threat Protection (ATP) service is experiencing delays in scanning attachments.

Resolved Maintenance
August 17, 2022 - Started almost 3 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating the issue. If you are using our email gateway products, we use ATP to scan attachments. You may see an increase in "pending scan" emails. This will impact all emails having attachments that were received between 7:00-7:30AM PT on 08/17/2022.
Components affected
Barracuda Networks Mail Delivery
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 08/17/2022 06:21PM

A fix has been implemented and we are montoring the fix. If you see emails with attachments having a "scan inconclusive" in quarantine, because of this issue, then you can manully retry to deliver this mail for the fastest resolution.

IDENTIFIED almost 3 years ago - at 08/17/2022 05:06PM

One of the two ATP service regions in the US was impacted between 7:00am-7:30am PT. Traffic was routed to the the failover region in US (useast) and ATP requests continue to be processed without issues currently. We are still working on fixing the issue and moving the emails that are stuck on "pending scan" through the process.

IDENTIFIED almost 3 years ago - at 08/17/2022 04:18PM

We are currently investigating the issue. If you are using our email gateway products, we use ATP to scan attachments. You may see an increase in "pending scan" emails. This will impact all emails having attachments that were received between 7:00-7:30AM PT on 08/17/2022.

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