Outage in Barracuda Networks

XDR Service Interruption

Resolved Minor

April 25, 2025 - Started 12 months ago - Lasted about 3 hours
Official incident page

Incident Report

Barracuda XDR is currently experiencing an issue with detection process from o365 and windows datasources, which could result in trigering duplicate alerts. These duplicate alerts were inadvertently sent between 5:45 PM and 7:20 PM ET today, that can be safely disregarded. You may identify the duplicates by checking the alert logs — any entries with timestamps prior to today's date (04/24/2025) are part of the duplication. We apologize for any confusion this may have caused and appreciate your understanding. Our SOC and engineering teams have identified the root cause and actively working on resolving this issue. We will provide further updates once we implement a solution

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RESOLVED 12 months ago - at 04/25/2025 02:48AM

The root cause for duplicate alerts for Office 365 and Microsoft Windows has been identified and resolved. We are implementing future prevention steps internally.
Thanks for your patience and understanding. We apologize for any inconvenience.

IDENTIFIED 12 months ago - at 04/25/2025 12:01AM

Barracuda XDR is currently experiencing an issue with detection process from o365 and windows datasources, which could result in trigering duplicate alerts. These duplicate alerts were inadvertently sent between 5:45 PM and 7:20 PM ET today, that can be safely disregarded.
You may identify the duplicates by checking the alert logs — any entries with timestamps prior to today's date (04/24/2025) are part of the duplication. We apologize for any confusion this may have caused and appreciate your understanding.
Our SOC and engineering teams have identified the root cause and actively working on resolving this issue. We will provide further updates once we implement a solution

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