Outage in Barracuda Networks

Barracuda XDR - Ticket Integration Service Disruption

Resolved Minor

May 14, 2025 - Started 11 months ago - Lasted about 15 hours
Official incident page

Incident Report

Barracuda XDR has encountered an issue with tickets getting integrated to our ticket integration service - Connectwise, ServiceNow and Autotask, which could result in the failure of alerts sync up to the target systems. All tickets are available in the dashboard but not synced to the target systems configured to sync. This integration service was down from 12th May 10AM ET to 14th May 2PM ET. Our engineering team has identified the root-cause and resolved this issue in the ticketing integration. We are working on re-populating the tickets for today

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/15/2025 09:44AM

This incident has been resolved, and the ticket integration service is fully operational

MONITORING 11 months ago - at 05/14/2025 06:44PM

Barracuda XDR has encountered an issue with tickets getting integrated to our ticket integration service - Connectwise, ServiceNow and Autotask, which could result in the failure of alerts sync up to the target systems. All tickets are available in the dashboard but not synced to the target systems configured to sync. This integration service was down from 12th May 10AM ET to 14th May 2PM ET.
Our engineering team has identified the root-cause and resolved this issue in the ticketing integration. We are working on re-populating the tickets for today

Latest Barracuda Networks outages

SecureEdge Outage - 6 days ago

Email Gateway Defense - Classic UI Is currently experiencing problems with user login. - 12 days ago

Impersonation Protection and Incident Response - Slow email ingestion is limiting search and resulting in error in searching for messages - 20 days ago

Barracuda XDR – Dashboard datasource visibility issue - 22 days ago

BCAS: Mail processing partial outage in UK region - 24 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook