Outage in Barracuda Networks

Email Gateway Defense - Message Log Advanced Search with "reason filter" is failing

Resolved Minor

May 15, 2025 - Started 11 months ago - Lasted 20 days
Official incident page

Incident Report

When performing a lookup using advanced search in the classic or new UI, users will see: " an error has been encountered". Mail flow, message log access, and all other aspects of the classic or new UI are not impacted, just this one aspect of advanced search. We have identified a fix and are in the process of rolling it out.

Components affected

Barracuda Networks User Interface

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 06/04/2025 02:13PM

This incident has been resolved.

MONITORING 11 months ago - at 05/15/2025 11:24AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 months ago - at 05/15/2025 09:59AM

When performing a lookup using advanced search in the classic or new UI, users will see: " an error has been encountered".

Mail flow, message log access, and all other aspects of the classic or new UI are not impacted, just this one aspect of advanced search. We have identified a fix and are in the process of rolling it out.

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