Outage in Barracuda Networks
Email Gateway Defense - Message Log Advanced Search with "reason filter" is failing
Resolved Minor
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Outage Details
When performing a lookup using advanced search in the classic or new UI, users will see: " an error has been encountered".
Mail flow, message log access, and all other aspects of the classic or new UI are not impacted, just this one aspect of advanced search. We have identified a fix and are in the process of rolling it out.
Components affected
Barracuda Networks User InterfaceLatest Updates ( sorted recent to last )
RESOLVED
about 20 hours ago - at 06/04/2025 02:13PM
This incident has been resolved.
MONITORING
21 days ago - at 05/15/2025 11:24AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
21 days ago - at 05/15/2025 09:59AM
When performing a lookup using advanced search in the classic or new UI, users will see: " an error has been encountered".
Mail flow, message log access, and all other aspects of the classic or new UI are not impacted, just this one aspect of advanced search. We have identified a fix and are in the process of rolling it out.
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