Outage in Barracuda Networks
Barracuda XDR - SentinelOne Console Outage
Resolved MinorIncident Report
We are aware that SentinelOne is currently experiencing an outage impacting console availability. This issue is subsequently impacting the endpoints data within the Barracuda XDR Dashboard. We are in contact with SentinelOne who is currently investigating this matter. Please be assured that while your endpoints may not be visible in the dashboard, the SentinelOne agents deployed are still providing protection.
Thank you for your patience.
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/29/2025 09:00PM
This incident has been resolved, and the XDR managed endpoint security (SentinelOne) service is fully operational from 3:30pm ET
MONITORING
11 months ago - at 05/29/2025 05:56PM
We're beginning to see SentinelOne console availability gradually be restored.
SentinelOne has stated the following in their latest update: "We are aware of ongoing console outages affecting commercial customers globally and are currently restoring services. Customer endpoints are still protected at this time, but managed response services will not have visibility. Threat data reporting is delayed, not lost. Our initial RCA shows an internal automation issue, and not a security incident. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue."
INVESTIGATING
11 months ago - at 05/29/2025 03:37PM
We are aware that SentinelOne is currently experiencing an outage impacting console availability. This issue is subsequently impacting the endpoints data within the Barracuda XDR Dashboard. We are in contact with SentinelOne who is currently investigating this matter. Please be assured that while your endpoints may not be visible in the dashboard, the SentinelOne agents deployed are still providing protection.
Thank you for your patience.
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