Outage in Basecone

Problems with OCR of documents and posting

Resolved Major
November 11, 2024 - Started 12 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating the issue of documents not being read by the OCR document scanner and the posting of documents to accounting systems in some cases.
Components affected
Basecone WebPortal Basecone Document Processing Service

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 11/11/2024 11:09AM

The issue has been found and resolved, it may take a couple of minutes before documents appear in the postingscreen before returning to normal operating speed.

INVESTIGATING 12 months ago - at 11/11/2024 10:49AM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 11/11/2024 10:21AM

We are investigating the issue of documents not being read by the OCR document scanner and the posting of documents to accounting systems in some cases.

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