Outage in Basecone

Problems with OCR of documents and posting

Resolved Major
November 11, 2024 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating the issue of documents not being read by the OCR document scanner and the posting of documents to accounting systems in some cases.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/11/2024 11:09AM

The issue has been found and resolved, it may take a couple of minutes before documents appear in the postingscreen before returning to normal operating speed.

INVESTIGATING about 1 month ago - at 11/11/2024 10:49AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 11/11/2024 10:21AM

We are investigating the issue of documents not being read by the OCR document scanner and the posting of documents to accounting systems in some cases.

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