Outage in Basecone

Problems with OCR of documents and posting

Resolved Major

November 11, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating the issue of documents not being read by the OCR document scanner and the posting of documents to accounting systems in some cases.

Components affected

Basecone WebPortal Basecone Document Processing Service

Need to monitor Basecone outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/11/2024 11:09AM

The issue has been found and resolved, it may take a couple of minutes before documents appear in the postingscreen before returning to normal operating speed.

INVESTIGATING over 1 year ago - at 11/11/2024 10:49AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 11/11/2024 10:21AM

We are investigating the issue of documents not being read by the OCR document scanner and the posting of documents to accounting systems in some cases.

Latest Basecone outages

Unable to book - 8 days ago

Performance issues with Exact Online postings - about 1 month ago

General Slowness navigation Basecone - about 2 months ago

General slowness - 3 months ago

Cloudflare Outage affecting Twinfield - 5 months ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook