Outage in Basecone
General slowness
Resolved MinorIncident Report
We are aware of degraded performance, which can result in longer document processing times and error messages for some users. This is currently being investigated.
Components affected
Basecone WebPortal Basecone Accounting System Addison Basecone Accounting System Belgium Basecone Accounting System Exact Basecone Accounting System Sage Basecone Accounting System SnelStart Basecone Accounting System Twinfield Basecone Accounting System View Visma Basecone Accounting System XeroNeed to monitor Basecone outages?
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 01/13/2026 12:21PM
The incident is now resolved, we are no longer detecting any slowness.
MONITORING
1 day ago - at 01/13/2026 11:55AM
We have found the cause of the performance issues. A fix is implemented but slowness may persist for a while longer. We will continue to monitor this situation closely.
INVESTIGATING
1 day ago - at 01/13/2026 10:50AM
We are aware of degraded performance, which can result in longer document processing times and error messages for some users. This is currently being investigated.
Latest Basecone outages
Cloudflare Outage affecting Twinfield - about 2 months ago
Document recognition system delays - 4 months ago
Posting rules for Exact administrations not visible - 5 months ago
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