Outage in Basecone

Problems with saving the postings and general slowness

Resolved Minor
February 18, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

Currently you might see some slowness using Basecone or may have issues saving and posting a document. For the last part you can try and make the booking from an incognito browser window this seems to mitigate the problem of not being able to save the booking and posting it afterwards. Our developers are looking in to it.
Components affected
Basecone Mobile Android Basecone Mobile IOS Basecone WebPortal
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 02/18/2025 04:48PM

The problem has been found and has been resolved. Basecone should function at normal speed again. If you have problem opening an document please try to log out and login again.

IDENTIFIED about 1 month ago - at 02/18/2025 02:50PM

Currently you might see some slowness using Basecone or may have issues saving and posting a document. For the last part you can try and make the booking from an incognito browser window this seems to mitigate the problem of not being able to save the booking and posting it afterwards. Our developers are looking in to it.

Latest Basecone outages

General slowness when using Basecone - 3 days ago
Problems with OCR of documents and posting - 5 months ago
Incomplete error messages in (Twinfield) posting screen. - 6 months ago
General issue and degraded performance on mailservice for Basecone - 8 months ago
General slowness when using Basecone - 8 months ago

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