Outage in Batch

Database issues impacting the delivery

Resolved Minor
August 23, 2022 - Started about 3 years ago - Lasted 5 minutes
Official incident page

Incident Report

We're currently experiencing some issues with one of our database cluster impacting the functioning of every delivery components (Transactionnal/Campaigns and in apps messaging). We will update you as soon as we have more information and the next steps
Components affected
Batch In-app messaging Batch Push campaigns Batch Transactional push
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Latest Updates ( sorted recent to last )
IDENTIFIED about 3 years ago - at 08/23/2022 04:12PM

We're currently experiencing some issues with one of our database cluster impacting the functioning of every delivery components (Transactionnal/Campaigns and in apps messaging).
We will update you as soon as we have more information and the next steps

Latest Batch outages

Profile updates and custom events processing delays on CEP - 10 days ago
CEP Automation triggers may stall in specific workflows - about 2 months ago
CEP & MEP Delivery Issues - 2 months ago
Delays in CEP automation triggers (Push, Email & SMS) - 2 months ago
Open Push Event Indexing Issue on CEP Platform - 2 months ago

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