Outage in Batch

Intermittent HTTP 503 errors

Resolved Minor
February 14, 2023 - Started over 2 years ago - Lasted about 6 hours
Official incident page

Incident Report

We are seeing an elevated number of HTTP 503 errors on mutliple components: the dashboard, all APIs, the SDK webservices are impacted. We are currently investigating.
Components affected
Batch Campaigns API Batch Custom attributes Batch Transactional API Batch In-app messaging Batch Main dashboard Batch SDK Batch Inbox Batch Transactional API for Partners Batch Custom Data API

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/14/2023 02:17PM

This incident has been resolved.

MONITORING over 2 years ago - at 02/14/2023 08:44AM

The workaround has been implemented and we are no longer seeing the elevated number of HTTP 503 errors we were seeing before.
We will continue to monitor the situation.

IDENTIFIED over 2 years ago - at 02/14/2023 08:33AM

The issue has been identified. A server rack from our hosting provider experienced a power supply issue which resulted in a networking issue for some of our servers.

We are currently implementing a workaround.

INVESTIGATING over 2 years ago - at 02/14/2023 08:15AM

We are seeing an elevated number of HTTP 503 errors on mutliple components: the dashboard, all APIs, the SDK webservices are impacted.

We are currently investigating.

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