Outage in Batch

Database issues impacting the delivery and integrity.

Resolved Minor
April 19, 2023 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We're currently experiencing some issues with one of our database cluster impacting campaigns delivery and integrity. We will update you as soon as we have more information and the next steps.
Components affected
Batch Transactional push Batch Push campaigns Batch Campaigns API Batch In-app messaging Batch Transactional API
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 04/19/2023 01:43PM

This incident has been resolved.

IDENTIFIED almost 2 years ago - at 04/19/2023 12:25PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 04/19/2023 12:25PM

We're currently experiencing some issues with one of our database cluster impacting campaigns delivery and integrity.
We will update you as soon as we have more information and the next steps.

Latest Batch outages

Network issue on our hosting provider - 4 days ago
Delay in indexing Profile events for Web and Mobile SDKs - about 1 month ago
Webhook delays - about 2 months ago
Profile API ingestion delay - 2 months ago
Notifications, SMS, Email, API & SDK Web services down - 3 months ago

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