Outage in Batch

Push campaign delivery issues

Resolved Minor
November 18, 2023 - Started almost 2 years ago - Lasted about 7 hours
Official incident page

Incident Report

We are aware of delays delivering push notifications for campaigns and recurring automations; other automations and transactional push notifications are not affected. We are currently investigating.
Components affected
Batch Push campaigns
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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/18/2023 07:34PM

Push notifications campaign are fully back to normal.

However, we discovered that a small part of the campaign push scheduled during the incident period (pre 13:40 UTC) were sent in duplicate.

Detailed explanation will be provided in a following PostMorthem

IDENTIFIED almost 2 years ago - at 11/18/2023 02:43PM

A fix has been deployed and the push notification delays are currently resorbing

IDENTIFIED almost 2 years ago - at 11/18/2023 02:02PM

We are still working on a fix for this issue.

IDENTIFIED almost 2 years ago - at 11/18/2023 01:30PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 11/18/2023 12:51PM

The issue has been identified. We are currently working on a fix.

INVESTIGATING almost 2 years ago - at 11/18/2023 12:31PM

We are aware of delays delivering push notifications for campaigns and recurring automations; other automations and transactional push notifications are not affected.
We are currently investigating.

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