Outage in Batch

Web push notification delivery issues

Resolved Major
May 09, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

We are aware of an issue with web push notification delivery, specifically for Chrome devices. The push provider for this browser, Firebase Cloud Messaging, is having trouble responding to our requests. They are aware of the problem and are currently working on a fix.
Components affected
Batch Push campaigns Batch Transactional push
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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/09/2024 08:13PM

This incident has been resolved.

MONITORING over 1 year ago - at 05/09/2024 06:32PM

The incident is still ongoing at Firebase Cloud Messaging however on our side the situation is back to normal: the delays are resolved and we don't see elevated error rates when communicating with Firebase Cloud Messaging.

We will continue to the monitor the situation until further updates from FIrebase Cloud Messaging.

MONITORING over 1 year ago - at 05/09/2024 06:04PM

The situation is slowly getting better; delays are decreasing and we no longer see the elevated error rate for our requests going to Firebase Cloud Messaging.

MONITORING over 1 year ago - at 05/09/2024 05:31PM

The incident at Firebase Cloud Messaging has been partially resolved. The delay on our side are slowly recovering.

We will continue to monitor the situation.

IDENTIFIED over 1 year ago - at 05/09/2024 04:49PM

The incident at Firebase Cloud Messaging is still ongoing. They estimate to resolve their incident around 17:30 UTC but this may change.

IDENTIFIED over 1 year ago - at 05/09/2024 04:16PM

We are aware of an issue with web push notification delivery, specifically for Chrome devices. The push provider for this browser, Firebase Cloud Messaging, is having trouble responding to our requests.

They are aware of the problem and are currently working on a fix.

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