Outage in Batch

Push send test inoperant

Resolved Major
June 13, 2024 - Started over 1 year ago - Lasted about 6 hours
Official incident page

Incident Report

Push send test lead to a "no token found" error. Campaigns & automations sending are not impacted. we are currently investigating this issue
Components affected
Batch Push campaigns
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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/13/2024 02:26PM

Situation is back to normal
campaign, automations and send test should work with any tokens

MONITORING over 1 year ago - at 06/13/2024 12:21PM

We expect the situation to be back to normal between 4PM and 5PM (UTC)

IDENTIFIED over 1 year ago - at 06/13/2024 10:31AM

A fix has been implemented and we are processing delayed messages.
Situation will be back to normal in the afternoon

INVESTIGATING over 1 year ago - at 06/13/2024 09:23AM

we experience difficulties on indexing new push tokens since yesterday morning. Therefore :
- Push test are only impacted when using new tokens
- All sending can be impacted, including campaigns and automations (but only for new tokens)

we are sill investigating .

INVESTIGATING over 1 year ago - at 06/13/2024 08:21AM

Push send test lead to a "no token found" error.
Campaigns & automations sending are not impacted.
we are currently investigating this issue

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