Outage in Batch

Email composer unavailable on Batch dashboard

Resolved Minor
July 22, 2024 - Started about 1 year ago - Lasted 24 minutes
Official incident page

Incident Report

Our Email Composer partner is currently facing issues affecting the availability of the Email Composer feature on the Batch dashboard. Consequently, creating or modifying email templates is not possible at the moment. The issue has been identified, and a fix is being prepared. Our partner's team is working diligently to resolve the problem and restore full functionality. We will provide an update once the fix is deployed or if there are any significant developments. We apologize for the inconvenience and appreciate your patience.
Components affected
Batch Main dashboard

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/22/2024 12:57PM

The fix has been released at 13:55pm UTC and the email composer is now working as expected.

IDENTIFIED about 1 year ago - at 07/22/2024 12:41PM

Our Email Composer partner is currently facing issues affecting the availability of the Email Composer feature on the Batch dashboard. Consequently, creating or modifying email templates is not possible at the moment.

The issue has been identified, and a fix is being prepared. Our partner's team is working diligently to resolve the problem and restore full functionality. We will provide an update once the fix is deployed or if there are any significant developments.

We apologize for the inconvenience and appreciate your patience.

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