Outage in Batch
Network issue on our hosting provider
Resolved Major
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Outage Details
Components affected
Batch Custom attributes Batch Web push static resources Batch Editorial dashboard Batch Main dashboard Batch SDK Batch Custom Data API Batch In-app messaging Batch Transactional API for Partners Batch Exports Batch Transactional API Batch Transactional push Batch Push campaigns Batch Inbox Batch Campaigns API Batch In-app messagingLatest Updates ( sorted recent to last )
After further investigation, we now consider this incident resolved. The root cause has been identified as a network issue. We are preparing a detailed analysis, which will be shared in the coming days to provide further insights into the incident and preventive measures.
All our services have returned to normal.
We continue to closely monitor the platform.
A significant part of our infrastructure became unreachable at 01:30 GMT+2.
Most of the affected servers are now accessible again, and services are gradually returning to normal. The status page will be updated progressively to reflect component availability.
We will provide another update in 30 minutes, at 04:00 GMT+2.
We're currently experiencing network problems that may impact all services. Said issue is likely to come from our hosting provider. We will keep you posted as the investigation goes on.
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