Outage in Batch

Profile updates and custom events processing delays on CEP

Resolved Minor
May 15, 2025 - Started 7 days ago - Lasted about 8 hours
Official incident page

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Outage Details

We are experiencing a delay in indexing messages from our Mobile SDKs. The indexing of these messages is currently 1 hour and 30 minutes late, the problem having manifested itself from 12H15 onwards (GMT+2). This delay affects only the updating of Profile events, meaning : - The profile view will not be updated in real-time. - Some automations will be sent later than expected.
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 05/15/2025 06:58PM

This incident has been resolved.

MONITORING 7 days ago - at 05/15/2025 01:43PM

All the indexation backlog has now been cleared, and we're back to nominal status.

IDENTIFIED 7 days ago - at 05/15/2025 01:12PM

A fix has been deployed, the backlog of SDK events is being caught up. The indexing lag is now of 30 minutes. We will update this incident when everything is back to normal.

IDENTIFIED 7 days ago - at 05/15/2025 11:40AM

We are experiencing a delay in indexing messages from our Mobile SDKs.

The indexing of these messages is currently 1 hour and 30 minutes late, the problem having manifested itself from 12H15 onwards (GMT+2). This delay affects only the updating of Profile events, meaning :
- The profile view will not be updated in real-time.
- Some automations will be sent later than expected.

Latest Batch outages

Dashboard Performance Issue - 2 days ago
Profile updates and custom events processing delays on CEP - 23 days ago
Profile updates and custom events processing delays on CEP - 25 days ago
Slow loading of native attributes for MEP Campaign Targeting - about 1 month ago
CEP Automation delay - about 1 month ago

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