Outage in Batch
Profile updates and custom events processing delays on CEP
Resolved MinorIncident Report
We are experiencing a delay in indexing messages from our Mobile SDKs.
The indexing of these messages is currently 1 hour and 30 minutes late, the problem having manifested itself from 12H15 onwards (GMT+2). This delay affects only the updating of Profile events, meaning :
- The profile view will not be updated in real-time.
- Some automations will be sent later than expected.
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/15/2025 06:58PM
This incident has been resolved.
MONITORING
11 months ago - at 05/15/2025 01:43PM
All the indexation backlog has now been cleared, and we're back to nominal status.
IDENTIFIED
11 months ago - at 05/15/2025 01:12PM
A fix has been deployed, the backlog of SDK events is being caught up. The indexing lag is now of 30 minutes. We will update this incident when everything is back to normal.
IDENTIFIED
11 months ago - at 05/15/2025 11:40AM
We are experiencing a delay in indexing messages from our Mobile SDKs.
The indexing of these messages is currently 1 hour and 30 minutes late, the problem having manifested itself from 12H15 onwards (GMT+2). This delay affects only the updating of Profile events, meaning :
- The profile view will not be updated in real-time.
- Some automations will be sent later than expected.
Latest Batch outages
Email Composer – Service Unavailable - 1 day ago
MEP Campaign Sending Delays - about 1 month ago
Delays in CEP campaign processing - about 2 months ago
Processing Delays for Mobile Profile Updates - about 2 months ago
Email Composer - Image Upload Issue - 2 months ago
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