Outage in Batch

Profile updates and custom events processing delays on CEP

Resolved Major
June 20, 2025 - Started 4 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently experiencing a delay in indexing messages from our SDKs and Profile API calls. At the moment, message indexing is running approximately 8 hours behind. This delay impacts only the updating of Profile events and attributes. Specifically: • The profile view is not updated in real-time. • Some automations may be triggered later than expected.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/20/2025 09:45AM

Data ingestion has fully caught up. Everything is back to normal.

MONITORING 4 months ago - at 06/20/2025 07:01AM

The data ingestion delay has been cleared for:

* Profile attribute updates
* Custom events from the API and web SDKs

We are still working on catching up with data ingestion from the mobile SDKs.

We will provide an update as soon as everything is back to normal.

MONITORING 4 months ago - at 06/20/2025 06:54AM

A fix has been implemented. We are currently handling the data ingestion queue.

INVESTIGATING 4 months ago - at 06/20/2025 06:14AM

We are currently experiencing a delay in indexing messages from our SDKs and Profile API calls.

At the moment, message indexing is running approximately 8 hours behind. This delay impacts only the updating of Profile events and attributes. Specifically:
• The profile view is not updated in real-time.
• Some automations may be triggered later than expected.

Latest Batch outages

Profile updates and custom events processing delays on CEP - 17 days ago
CEP Automation triggers may stall in specific workflows - 2 months ago
CEP & MEP Delivery Issues - 2 months ago
Delays in CEP automation triggers (Push, Email & SMS) - 3 months ago
Open Push Event Indexing Issue on CEP Platform - 3 months ago

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