Outage in Batch

Profile updates and custom events processing delays on CEP

Resolved Major
June 20, 2025 - Started 6 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently experiencing a delay in indexing messages from our SDKs and Profile API calls. At the moment, message indexing is running approximately 8 hours behind. This delay impacts only the updating of Profile events and attributes. Specifically: • The profile view is not updated in real-time. • Some automations may be triggered later than expected.
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 06/20/2025 09:45AM

Data ingestion has fully caught up. Everything is back to normal.

MONITORING 6 days ago - at 06/20/2025 07:01AM

The data ingestion delay has been cleared for:

* Profile attribute updates
* Custom events from the API and web SDKs

We are still working on catching up with data ingestion from the mobile SDKs.

We will provide an update as soon as everything is back to normal.

MONITORING 6 days ago - at 06/20/2025 06:54AM

A fix has been implemented. We are currently handling the data ingestion queue.

INVESTIGATING 6 days ago - at 06/20/2025 06:14AM

We are currently experiencing a delay in indexing messages from our SDKs and Profile API calls.

At the moment, message indexing is running approximately 8 hours behind. This delay impacts only the updating of Profile events and attributes. Specifically:
• The profile view is not updated in real-time.
• Some automations may be triggered later than expected.

Latest Batch outages

Filtering imported tokens in Push v2 is disabled - 27 days ago
Dashboard Performance Issue - about 1 month ago
Profile updates and custom events processing delays on CEP - about 1 month ago
Profile updates and custom events processing delays on CEP - about 2 months ago
Profile updates and custom events processing delays on CEP - about 2 months ago

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