Outage in Batch
Profile updates and custom events processing delays on CEP
Resolved MajorIncident Report
We are currently experiencing a delay in indexing messages from our SDKs and Profile API calls.
At the moment, message indexing is running approximately 8 hours behind. This delay impacts only the updating of Profile events and attributes. Specifically:
• The profile view is not updated in real-time.
• Some automations may be triggered later than expected.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/20/2025 09:45AM
Data ingestion has fully caught up. Everything is back to normal.
MONITORING
10 months ago - at 06/20/2025 07:01AM
The data ingestion delay has been cleared for:
* Profile attribute updates
* Custom events from the API and web SDKs
We are still working on catching up with data ingestion from the mobile SDKs.
We will provide an update as soon as everything is back to normal.
MONITORING
10 months ago - at 06/20/2025 06:54AM
A fix has been implemented. We are currently handling the data ingestion queue.
INVESTIGATING
10 months ago - at 06/20/2025 06:14AM
We are currently experiencing a delay in indexing messages from our SDKs and Profile API calls.
At the moment, message indexing is running approximately 8 hours behind. This delay impacts only the updating of Profile events and attributes. Specifically:
• The profile view is not updated in real-time.
• Some automations may be triggered later than expected.
Latest Batch outages
Email Composer – Service Unavailable - 1 day ago
MEP Campaign Sending Delays - about 1 month ago
Delays in CEP campaign processing - about 2 months ago
Processing Delays for Mobile Profile Updates - about 2 months ago
Email Composer - Image Upload Issue - 2 months ago
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