Outage in Batch

Image loading issues

Resolved Major
June 26, 2025 - Started 4 months ago - Lasted 2 days
Official incident page

Incident Report

We're currently experiencing intermittent errors with our image loading system. The impact is two fold: * some campaigns cannot be created correctly due to image loading failures, affecting both the main dashboard and the editorial dashboards. * some transactional push notifications containing images cannot be sent correctly due to image loading failures. This issue started on June 20th at 17:00 CET. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We apologize for any inconvenience this may cause.
Components affected
Batch Editorial dashboard Batch Main dashboard
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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/28/2025 09:52AM

This incident has been resolved.

MONITORING 4 months ago - at 06/27/2025 10:18AM

A fix has been implemented. We haven't observed any new issues for the past two hours and will continue to monitor the situation closely.

IDENTIFIED 4 months ago - at 06/26/2025 04:26PM

We're still observing intermittent image loading errors, though at a significantly reduced rate compared to the last 24 hours. The last reported error occurred at 15:00 CET.

Our team continues to actively work on implementing a permanent fix.

IDENTIFIED 4 months ago - at 06/26/2025 08:31AM

We're currently experiencing intermittent errors with our image loading system.

The impact is two fold:

* some campaigns cannot be created correctly due to image loading failures, affecting both the main dashboard and the editorial dashboards.
* some transactional push notifications containing images cannot be sent correctly due to image loading failures.

This issue started on June 20th at 17:00 CET.

Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We apologize for any inconvenience this may cause.

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Open Push Event Indexing Issue on CEP Platform - 2 months ago

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