Catalog API - Partial Outage in EU regions

Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support.

Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. At this time we expect full Catalog API and applications are restored to full service functionality. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
May 12 2:00pm CDT

If you have any questions, please contact Bazaarvoice Support.

Bazaarvoice has confirmed that the partial outage of the Catalog API is now affecting EU and US regions, which is causing a degradation of all Bazaarvoice Portal Apps using Catalog Data. We are currently investigating this issue and will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
May 12, 2023, 12:00 pm CST

(1127)

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Bazaarvoice has identified an issue that is causing a partial outage of the Catalog API for EU regions. This may cause a degradation of Bazaarvoice Portal Apps using Catalog Data. We are currently investigating this issue and will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
May 12, 2023, 10:00 am CST

(1127)

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)