Outage in Bazaarvoice

DCE API exports calls error 404

Resolved Major
June 06, 2025 - Started 26 days ago - Lasted 6 days
Official incident page

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Outage Details

Bazaarvoice has identified an issue that is causing the error 404 for DCE API export calls. We are currently investigating the root cause of the error. An update will be provided at the designated time below or when new information becomes available. NEXT UPDATE: June 6th, 2025, 10AM CST [1317] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Components affected
Bazaarvoice API Services
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 06/12/2025 07:03PM

Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident.

This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

MONITORING 19 days ago - at 06/12/2025 04:58PM

Bazaarvoice continues monitoring the DCE API to ensure there are no further issues and that all API calls to the DCE platform are being returned successfully. Monitoring will continue until full resolution of the issue is confirmed.

An update will be provided at the designated time below or when new information becomes available.

NEXT UPDATE:
June 13th, 2025, 12PM CST

[1317]

MONITORING 20 days ago - at 06/11/2025 04:57PM

Bazaarvoice continues monitoring DCE API to ensure the service continues working without issues and API calls made to DCE platform are returned successfully.

The issue will be monitored until full resolution of the issue is confirmed.

An update will be provided at the designated time below or when new information becomes available.

NEXT UPDATE:
June 12th, 2025, 12PM CST

[1317]

MONITORING 21 days ago - at 06/10/2025 04:58PM

Bazaarvoice continues monitoring DCE API to ensure the service continues working without issues and API calls made to DCE platform are returned successfully.

The issue will be monitored until full resolution of the issue is confirmed.

An update will be provided at the designated time below or when new information becomes available.

NEXT UPDATE:
June 11th, 2025, 12PM CST

[1317]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

MONITORING 22 days ago - at 06/09/2025 05:30PM

Bazaarvoice continues monitoring DCE API to ensure the service continues working without issues and API calls made to DCE platform are returned successfully.

The issue will be monitored until full resolution of the issue is confirmed.

An update will be provided at the designated time below or when new information becomes available.

NEXT UPDATE:
June 10th, 2025, 12PM CST

[1317]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

MONITORING 25 days ago - at 06/06/2025 07:35PM

Bazaarvoice continues monitoring the DCE API to ensure the service continues working without issues and API calls made to DCE platform are returned successfully.

The issue will be monitored until full resolution of the issue is confirmed.

An update will be provided at the designated time below or when new information becomes available.

NEXT UPDATE:
June 9th, 2025, 12 PM CST

[1317]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

MONITORING 25 days ago - at 06/06/2025 12:25PM

Bazaarvoice has identified and fixed the issue that was causing the error 404 for DCE API export calls. The calls should now be working as expected.

Further monitoring will be continued to ensure there are no follow up issues and that everything is working as expected moving forward.

An update will be provided at the designated time below or when new information becomes available.

NEXT UPDATE:
June 6th, 2025, 3PM CST

[1317]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

INVESTIGATING 26 days ago - at 06/06/2025 07:40AM

Bazaarvoice has identified an issue that is causing the error 404 for DCE API export calls. We are currently investigating the root cause of the error.

An update will be provided at the designated time below or when new information becomes available.

NEXT UPDATE:
June 6th, 2025, 10AM CST

[1317]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

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