Degradation of Fanreel App

Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support.

Meta has confirmed the fixes made by Bazaarvoice and the Fanreel app is back online. This is currently being monitored to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Fri. Feb. 9th, 2024, 5:00 PM CST

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If you have any questions, please contact Bazaarvoice Support.

Bazaarvoice has addressed issues identified by Meta regarding implementing a fix to restore functionality to the Fanreel App. Meta is now reviewing the changes. We will provide further updates at the designated time below or when new information becomes available.

NEXT UPDATE:
Fri. Feb. 9th, 2024, 4:00 PM CST

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Bazaarvoice has addressed issues identified by Meta regarding implementing a fix to restore functionality to the Fanreel App. Meta is now reviewing the changes. We will provide further updates at the designated time below or when new information becomes available.

NEXT UPDATE:
Wed. Feb. 7th, 2024, 4:00 PM CST

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Bazaarvoice continues to work with Meta on implementing a fix to restore functionality to the Fanreel App. We will provide further updates at the designated time below or when new information becomes available.

NEXT UPDATE:
Tuesday, February 6th, 2024, 4:00 PM CST

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Bazaarvoice continues to work with Meta on implementing a fix to restore functionality to the Fanreel App. We will provide further updates at the designated time below or when new information becomes available.

NEXT UPDATE:

Monday, February 5th, 2024, 4:00 PM CST

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We are continuing to work on a fix for this issue.

Bazaarvoice continues to work with Meta on implementing a fix to restore functionality to the Fanreel App. We will provide further updates at the designated time below or when new information becomes available.

NEXT UPDATE:

Monday, February 5th, 2024, 4:00 PM CST

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Meta has identified remediation actions and Bazaarvoice continues to work with them on restoring functionality to the Fanreel App. We will provide further updates at the designated time below or when new information becomes available.

NEXT UPDATE:

Friday, February 2nd, 2024, 4:00 PM CST

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Bazaarvoice continues to work with Meta to identify the root cause of the issue with the Fanreel App. We will provide further updates at the designated time below or when new information becomes available.

NEXT UPDATE:

Thursday, February 1st, 2024, 4:00 PM CST

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Bazaarvoice continues to work with Meta to identify the root cause of the issue with the Fanreel App. We will provide further updates at the designated time below or when new information becomes available.

NEXT UPDATE:

JAN 31, 2024, 4:00 PM CST

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Bazaarvoice continues to work with Meta to identify the root cause of the issue with the Fanreel App. We will provide further updates at the designated time below or when new information becomes available.

NEXT UPDATE:

JAN 30, 2024, 4:00 PM CST

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Bazaarvoice continues to work with Meta to identify the root cause of the issue with the Fanreel App. We will provide further updates at the designated time below or when new information becomes available.

NEXT UPDATE:

JAN 29, 2024, 4:00 PM CST

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Bazaarvoice continues to work with Meta to identify the root cause of the issue with the Fanreel App. We will provide further updates at the designated time below or when new information becomes available.

NEXT UPDATE:

JAN 26, 2024, 4:00 PM CST

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Bazaarvoice has continued to work with Meta to identify the root cause of the issue with the Fanreel App. This issue prevents end users from uploading media directly from their Facebook and Instagram accounts to the clients' galleries. We will provide further updates at the designated time below or when new information becomes available.

NEXT UPDATE:

JAN 25, 2024, 12:00 PM CST
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Bazaarvoice has identified an issue that is causing a degradation of Fanreel App. This issue prevents end users from uploading media directly from their Facebook and Instagram accounts to the clients' galleries. Previous content in the galleries is not affected and is still visible. A root cause has yet to be determined, but we have swiftly informed Meta of the situation.

Please note that this issue does not affect other parts of the Social Commerce platform including Facebook-related systems within the Portal. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

JAN 24, 2024, 12:00 PM CST

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If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)