Portal: Manage Content - Stale data

Bazaarvoice continues to monitor a fix for an issue that caused a degradation of the Manage Content application. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
June 2nd, 2025, 1:00 pm CST

[1314]

Bazaarvoice has identified a root cause and implemented a solution for an issue that caused a degradation of the Manage Content application which resulted in a several hour delay of Ratings & Reviews and Questions & Answer content. We are currently monitoring the fix and we will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
May 30th, 2025, 1:00 pm CST

[1314]

Bazaarvoice has identified an issue that is causing a degradation of the Manage Content application resulting in a several hour delay of Ratings & Reviews and Questions & Answer content. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

May 29th, 2025, 5:00 PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)