Outage - Social Commerce consumers are experiencing an outage of display

Bazaarvoice has verified that the issue has been resolved and is closing this incident. Social Commerce components such as Like2Buy and Galleries are fully operational. This is the final update.

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If you have any questions, please contact Bazaarvoice Support.

Bazaarvoice has resolved the issue that caused an outage of shopper-facing Social Commerce components, including Like2Buy and Galleries. We will continue monitoring the situation and update you at the designated time below or when new information becomes available.

NEXT UPDATE:
Friday, February 2nd, 2024, 5:00 pm CST

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Bazaarvoice continues to monitor this situation that caused an outage of shopper-facing Social Commerce components, including Like2Buy and Galleries. We will update you at the designated time below or when new information becomes available.

NEXT UPDATE:
Thursday, February 1st 2024, 5:00 pm CST

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Bazaarvoice has implemented a fix for this issue and will continue monitoring this situation. We will update you at the designated time below or when new information becomes available.

NEXT UPDATE:
Wednesday, January 31 2024, 5:00 pm CST

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Bazaarvoice has identified an issue that is causing an outage of shopper-facing Social Commerce components, including Like2Buy and Galleries. A root cause has been identified and we are actively working to resolve the issue. We will update you at the designated time below or when new information becomes available.

NEXT UPDATE:
Tuesday January 30 2024, 6:00 pm CST

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If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)