Outage in Bazaarvoice
Degradation - Portal Insights delays
Resolved MinorIncident Report
Summary AI Generated
Bazaarvoice experienced a degradation in their Portal Insights application that caused delays in scheduled reports and stale data in Insights dashboards with 24-48 hour delays. The root cause was identified and a fix was applied, but the system required additional time to process backlogged data and complete backfill processing. The incident was fully resolved after 51.6 hours, with all scheduled reports and Insights dashboards returning to normal operation.
Bazaarvoice has identified an issue that is causing a degradation of the Insights application in the Bazaarvoice Portal. The root cause has been identified and a fix has been applied. Scheduled reports are expected to be slightly delayed and Insights dashboards will have delays of 24-48 hours until the system processes all the data. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
March 4th, 2026, 1:00 PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Components affected
Bazaarvoice Portal ApplicationsNeed to monitor Bazaarvoice outages?
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 03/06/2026 01:57PM
Bazaarvoice has resolved the stale data issues of the Insights application in the Bazaarvoice Portal. Scheduled reports and Insights dashboards are now working as expected. This is the final update.
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
MONITORING
5 days ago - at 03/06/2026 09:55AM
Bazaarvoice continues to process Insights/Reporting backfills to address stale data issues of the Insights application in the Bazaarvoice Portal. Scheduled reports and Insights may have stale data until the system completes the queued up processing. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
March 6th, 2026, 4PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
MONITORING
6 days ago - at 03/05/2026 06:33PM
Bazaarvoice is continuing to process Insights/Reporting data to address the degradation of the Insights application in the Bazaarvoice Portal. Scheduled reports and Insights may have stale (24-48h delay) data until the system completes the backfill processing. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
March 6th, 2026, 4:00 AM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
MONITORING
6 days ago - at 03/05/2026 10:20AM
Bazaarvoice is continuing to process Insights/Reporting data to address the degradation of the Insights application in the Bazaarvoice Portal. Scheduled reports and Insights may have stale (24-48h delay) data until the system completes the backfill processing. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
March 5th, 2026, 1:00 PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
MONITORING
7 days ago - at 03/04/2026 06:27PM
Scheduled reports for today have been sent out. Bazaarvoice system continues processing Insights data to make sure the metrics in the dashboards are up-to-date. This processing is expected to continue through tomorrow and will likely cause delays in report delivery and data availability tomorrow.
We continue monitoring the situation and will share an update at the designated time below or when new information becomes available.
NEXT UPDATE:
March 5th, 2026, 4:00 AM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
IDENTIFIED
7 days ago - at 03/04/2026 10:23AM
Bazaarvoice has identified an issue that is causing a degradation of the Insights application in the Bazaarvoice Portal. The root cause has been identified and a fix has been applied. Scheduled reports are expected to be slightly delayed and Insights dashboards will have delays of 24-48 hours until the system processes all the data. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
March 4th, 2026, 1:00 PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
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