Outage - Support Portal was down In Production

Bazaarvoice has identified an issue with the Portal (https://portal.bazaarvoice.com). Users that were already logged were able to access the Portal until the session expired. Users that were trying to log into the portal were not able to do so for around 37 minutes (4:33am CST to 5:10 am CST). Bazaarvoice has already identified and resolved the issue but will continue to monitor to ensure no further disruptions occur. [1362] NEXT UPDATE: December 11th, 2025, 5:00 PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4