Portal Login Issues and Related Impacts

Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident.

This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Bazaarvoice has implemented a fix for the Portal login issues. All users should now be able to access Portal. Users still having issues should clear browser cookies/cache and try again. Please reach out to Bazaarvoice Support if issues persist. Bulk feeds are expected to be delivered within SLA. Bazaarvoice is continuing to monitor and will work to ensure the same root cause does not recur.

NEXT UPDATE:
February 3rd, 2026, 2:00PM CST

Bazaarvoice has implemented a fix for the Portal login issues. All users should now be able to access Portal. Users still having issues should clear browser cookies/cache and try again. Please reach out to Bazaarvoice Support if issues persist. Bulk feeds are expected to be delivered within SLA. Bazaarvoice is continuing to monitor and will work to ensure the same root cause does not recur.

NEXT UPDATE:
February 3rd, 2026, 2:00PM CST

Bazaarvoice has identified an issue with Portal (https://portal.bazaarvoice.com/) beginning at ~9.05am CST, impacting access to all services linked within. Users that are already logged in may be able to access the portal until the session expires. Users that are currently trying to log into the portal won't be able to do so. We anticipate that Portal > Manage Content will have a temporary data recency issue but no data loss is expected. Delivery of bulk feeds (Standard Client Feed, Ratings Feed, Displayable Content Export) will likely be delayed.

Our team is actively working to resolve the issue. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
February 3rd, 2026, 11:30AM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)