Outage in Bazaarvoice

Portal Reporting has currently been impacted

Resolved Minor

February 25, 2026 - Started about 1 month ago - Lasted 14 days
Official incident page

Incident Report

Summary AI Generated

Bazaarvoice experienced an outage affecting Portal Reporting functionality that lasted approximately 14 days, preventing users from accessing reports and causing scheduled reports to be paused. The engineering team implemented a fix and regenerated all reports that were scheduled during the outage, though a small subset of on-demand reports experienced processing delays. The incident was fully resolved after an extended monitoring period to ensure report delivery and tool accessibility were restored.

Bazaarvoice has identified an issue that the Portal Reporting has been currently impacted. Our engineering team is investigating the issue and working to restore Portal Reports. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: February 25th, 2026, 2:30 AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Components affected

Bazaarvoice Portal Applications

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/11/2026 06:18AM

This incident has been resolved.

MONITORING about 1 month ago - at 03/10/2026 09:05PM

Bazaarvoice continues monitoring Portal Reports tool to ensure all reports are being sent out successfully and the tool remains accessible. We will provide an update at the time designated below, or as soon as new information becomes available.

NEXT UPDATE:
March 11th, 2026, 5PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

MONITORING about 1 month ago - at 03/06/2026 08:07PM

Bazaarvoice continues monitoring Portal Reports tool to ensure all reports are being sent out successfully and the tool remains accessible. We will provide an update at the time designated below, or as soon as new information becomes available.

NEXT UPDATE:
March 9th, 2026, 4AM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

MONITORING about 1 month ago - at 03/05/2026 08:20PM

Bazaarvoice continues monitoring Portal Reports tool to ensure all reports are being sent out successfully and the tool remains accessible. We will provide an update at the time designated below, or as soon as new information becomes available.

NEXT UPDATE:
March 6th, 2026, 5PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

MONITORING about 1 month ago - at 03/04/2026 07:28PM

Bazaarvoice continues monitoring Portal Reports tool to ensure all reports are being sent out successfully and the tool remains accessible. We will provide an update at the time designated below, or as soon as new information becomes available.

NEXT UPDATE:
March 5th, 2026, 5PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

MONITORING about 1 month ago - at 03/04/2026 01:17PM

Bazaarvoice continues monitoring Portal Reports tool to ensure all reports are being sent out successfully and the tool remains accessible. We will provide an update at the time designated below, or as soon as new information becomes available.

NEXT UPDATE:
March 4th, 2026, 5PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

MONITORING about 1 month ago - at 03/02/2026 08:58PM

Bazaarvoice continues monitoring Portal Reports tool to ensure all reports are being sent out successfully and the tool remains accessible. We will provide an update at the time designated below, or as soon as new information becomes available.

NEXT UPDATE:
March 3rd, 2026, 5PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

MONITORING about 1 month ago - at 02/27/2026 08:28PM

Bazaarvoice is continuing to monitor the fix for an issue that caused an outage with Portal Reports. We will provide an update at the time designated below, or as soon as new information becomes available.

NEXT UPDATE:
March 2nd, 2026, 5:00 PM CST

MONITORING about 1 month ago - at 02/26/2026 10:59PM

Bazaarvoice continues to monitor the fix for an issue that caused an outage with Portal Reports. Bazaarvoice engineers also identified a small subset of on-demand reports that are still processing on a delay and we are working to ensure all reports will be delivered

We will provide an update at the time designated below, or as soon as new information becomes available.

NEXT UPDATE:
February 27th, 2026, 5:00 PM CST

MONITORING about 1 month ago - at 02/25/2026 10:40PM

Bazaarvoice continues to monitor the fix for an issue that caused an outage with Portal Reports. Any reports scheduled to be delivered during the outage have been generated. We will provide an update at the time designated below, or as soon as new information becomes available.

NEXT UPDATE:
February 26th, 2026, 5:00 PM CST

MONITORING about 1 month ago - at 02/25/2026 01:48PM

Bazaarvoice has implemented a fix to resolve an issue that caused an outage with Portal Reports and will continue to monitor the situation. Any reports scheduled to be delivered during the outage were paused, and will be generated soon. We will provide an update at the time designated below, or as soon as new information becomes available.

NEXT UPDATE:
February 25th, 2026, 5:00 PM CST

INVESTIGATING about 1 month ago - at 02/25/2026 09:12AM

Bazaarvoice has identified an issue that the Portal Reporting has been currently impacted. Our engineering team is continuing to investigate the issue and is working to restore Portal Reports. We will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
February 25th, 2026, 7:30 AM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

INVESTIGATING about 1 month ago - at 02/25/2026 06:40AM

Bazaarvoice has identified an issue that the Portal Reporting has been currently impacted. Our engineering team is investigating the issue and working to restore Portal Reports. We will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
February 25th, 2026, 2:30 AM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

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