Outage in Bazaarvoice
Degradation - Portal Reports missing product data
Resolved MinorIncident Report
Summary AI Generated
Bazaarvoice experienced an issue where both on-demand and scheduled Portal Reports were missing product data, affecting the Portal Applications component. The incident lasted approximately 19 days, during which Bazaarvoice implemented an initial fix and regenerated all affected reports, then continued monitoring while developing and testing a more comprehensive patch. The issue was fully resolved on March 18th, 2026.
Bazaarvoice has identified an issue where on-demand and scheduled reports are missing product data. We are currently working on a fix and will regenerate the reports once resolved. We will provide an update at the time designated below, or sooner if new information becomes available.
NEXT UPDATE:
February 27th, 2026, 03:00 PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Components affected
Bazaarvoice Portal ApplicationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/18/2026 10:58PM
This incident has been resolved.
MONITORING
about 1 month ago - at 03/17/2026 09:55PM
Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. The patch to resolve issues present is currently under QA, and we will provide an update at the time designated below, or sooner if new information becomes available.
NEXT UPDATE:
March 18th, 2026, 5PM CST
MONITORING
about 1 month ago - at 03/16/2026 09:52PM
Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. The patch to resolve issues present is currently under QA, and we will provide an update at the time designated below, or sooner if new information becomes available.
NEXT UPDATE:
March 17th, 2026, 5PM CST
MONITORING
about 1 month ago - at 03/12/2026 09:44PM
Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. The patch to resolve issues present is currently under QA, and we will provide an update at the time designated below, or sooner if new information becomes available.
NEXT UPDATE:
March 16th, 2026, 5PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
MONITORING
about 1 month ago - at 03/11/2026 10:13PM
Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. We will provide an update at the time designated below, or sooner if new information becomes available.
NEXT UPDATE:
March 12th, 2026, 5PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
MONITORING
about 1 month ago - at 03/10/2026 09:06PM
Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. We will provide an update at the time designated below, or sooner if new information becomes available.
NEXT UPDATE:
March 11th, 2026, 5PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
MONITORING
about 2 months ago - at 03/09/2026 07:10PM
Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. We will provide an update at the time designated below, or sooner if new information becomes available.
NEXT UPDATE:
March 10th, 2026, 5PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
MONITORING
about 2 months ago - at 03/06/2026 08:07PM
Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. We will provide an update at the time designated below, or sooner if new information becomes available.
NEXT UPDATE:
March 9th, 2026, 4AM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
MONITORING
about 2 months ago - at 03/05/2026 08:21PM
Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. We will provide an update at the time designated below, or sooner if new information becomes available.
NEXT UPDATE:
March 6th, 2026, 5PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
MONITORING
about 2 months ago - at 03/04/2026 07:28PM
Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. We will provide an update at the time designated below, or sooner if new information becomes available.
NEXT UPDATE:
March 5th, 2026, 5PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
MONITORING
about 2 months ago - at 03/04/2026 01:18PM
Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. We will provide an update at the time designated below, or sooner if new information becomes available.
NEXT UPDATE:
March 4th, 2026, 5PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
MONITORING
about 2 months ago - at 03/02/2026 08:58PM
Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. We will provide an update at the time designated below, or sooner if new information becomes available.
NEXT UPDATE:
March 3rd, 2026, 5PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
MONITORING
about 2 months ago - at 02/27/2026 08:14PM
Bazaarvoice has implemented a fix for an issue that caused product data to be missing from on-demand and scheduled reports. All affected reports have been regenerated. We will continue to monitor the situation and will provide an update at the time designated below, or sooner if new information becomes available.
NEXT UPDATE:
March 2nd, 2026, 03:00 PM CST
IDENTIFIED
about 2 months ago - at 02/27/2026 04:43PM
Bazaarvoice has identified an issue where on-demand and scheduled reports are missing product data. We are currently working on a fix and will regenerate the reports once resolved. We will provide an update at the time designated below, or sooner if new information becomes available.
NEXT UPDATE:
February 27th, 2026, 03:00 PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Latest Bazaarvoice outages
Degradation - Portal Reports - 11 days ago
Degradation - Portal Alerts - 17 days ago
Degradation - Delayed Reports - 17 days ago
Conversations Degradation - 25 days ago
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