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Outage in Big Cartel

Partial System Outage

Resolved Major
August 30, 2020 - Started over 5 years ago - Lasted over 1 year
Official incident page

Incident Report

We are currently investigating some shops not loading for some users. It appears to possibly be an issue with multiple network providers and we are working on a solution. We will update you as soon as we have more information. Thanks for your patience while we work on this!
Latest Updates ( sorted recent to last )
MONITORING over 5 years ago - at 08/30/2020 03:16PM

As the major provider that was experiencing issues has worked to implement a fix in their network and our network providers have implemented measures to work around this issue, we are seeing improvements for shops in the affected areas. We'll keep monitoring this until the all clear. Thanks again for hanging in there with us!

IDENTIFIED over 5 years ago - at 08/30/2020 01:53PM

We are still seeing issues due to a common IP transit provider experiencing a widespread event. Our 3rd party network providers are working on a fix for this issue and we'll continue to post updates as we get more information. Thanks again for your patience!

IDENTIFIED over 5 years ago - at 08/30/2020 01:14PM

3rd party network providers are still working to reroute traffic due to a common IP transit provider experiencing a widespread event. We'll update here as we get more information.

IDENTIFIED over 5 years ago - at 08/30/2020 12:04PM

3rd party providers are working to reroute traffic in affected areas due to a common IP transit provider experiencing a widespread event. We'll provide more updates as we get them. Thanks again for your patience!

INVESTIGATING over 5 years ago - at 08/30/2020 11:31AM

It looks like the issues have been identified and network providers are working to get it resolved. Thanks again for your patience and we'll provide an update as soon as we have more details to share.

INVESTIGATING over 5 years ago - at 08/30/2020 11:09AM

We are currently investigating some shops not loading for some users. It appears to possibly be an issue with multiple network providers and we are working on a solution. We will update you as soon as we have more information. Thanks for your patience while we work on this!

Latest Big Cartel outages

Image Upload Issues in the Admin - almost 3 years ago
Page loading problems - over 3 years ago
Image upload issues - about 4 years ago
SSL certificates not generating - about 4 years ago

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