Outage in BigCommerce

Login issue for a subset of stores

Resolved Minor
May 13, 2022 - Started over 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

BigCommerce engineers are investigating a merchant login issue with a subset of stores. We will provide updates as they come through.
Components affected
BigCommerce Account Dashboard

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 05/13/2022 04:57PM

BigCommerce engineers have implemented a fix and are monitoring the results. We will continue monitoring the issue.

IDENTIFIED over 3 years ago - at 05/13/2022 04:36PM

BigCommerce engineers continue to investigate the root cause of the Control Panel login issue. We will continue to provide updates as they come through.

IDENTIFIED over 3 years ago - at 05/13/2022 03:48PM

BigCommerce engineers have identified the issue and are implementing a fix. We will continue to provide updates as they come through.

INVESTIGATING over 3 years ago - at 05/13/2022 03:23PM

BigCommerce engineers are investigating a merchant login issue with a subset of stores. We will provide updates as they come through.

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