Outage in BigCommerce

Page builder publishing widgets to pages where not intended

Resolved Minor
December 13, 2022 - Started over 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

BigCommerce engineers have identified an issue with Page Builder where page contents after publish are incorrect. We are currently investigating and remediating the issue. In the meantime, please refrain from publishing anything through Page Builder. We will update status when it is safe to publish again.
Components affected
BigCommerce Control Panel
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 12/13/2022 04:53AM

This incident has been resolved. If you encounter any issues please contact our Customer Support team for additional assistance.

MONITORING over 2 years ago - at 12/13/2022 01:36AM

BigCommerce engineers have identified an issue with Page Builder where page contents after publish are incorrect.
We have identified and addressed the issue. We are currently monitoring the fix.

IDENTIFIED over 2 years ago - at 12/13/2022 12:55AM

BigCommerce engineers have identified an issue with Page Builder where page contents after publish are incorrect. We are currently investigating and remediating the issue. In the meantime, please refrain from publishing anything through Page Builder. We will update status when it is safe to publish again.

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